Customer 360 Analytical App allows sales teams of any organization to manage customers easily. Users can manage existing customers, monitor sales pipeline and qualified leads, manage key customer contacts, track bonuses and notifications.
Sales teams in organizations are always on the go and in need of real-time customer data such as potential and qualified opportunities, customer contacts, quotas, account performance and outstanding issues etc.
This critical information allows any organization to have a better relationship with their customers and grow business.
The key features of this app include
- Track new customer opportunities by product line, region and customers.
- Monitor and act on outstanding notifications for enhanced customer relationship.
- Manage customer meetings and appointment scheduling.
- Manage customer contacts and document notes.
- Communicate with peers and share information/lessons learned.
- Identify top opportunities in a specific region or territory
- Setup customized news feed for weather, traffic and internal company news.
- Fiori UX with mobile-enabled smart analytics.
- Coherent and simple usage with tool agnostic BI framework.
Customer 360 Analytical App provides industry defined KPIs to sales teams enabling them to perform their core actions easily.
- Complexity and clarity around tools
- Providing a single point of entry for all BI tools such as Lumeria, BW, Business Objects and ECC
- High Tech
- Customer relationship
- Business development
- Sales Representative
- Sales Manager
- Industry standard customer relationship KPIs that are configurable
- Enhance relationship with customers and grow business
- Easy to navigate and access key information quickly
- Device agnostic with coherent UX experience
- Configurable KPIs
- SAP Hybris Extension
- SAP S/4 HANA Extension