Employee Relations Solutions
Employee Complaint Management Software for Workplace Investigations and Complaint Resolutions
Manage workplace harassment, discrimination, misconduct, and other employee complaint types through a structured, auditable process. Give HR, investigators, and employee relations teams a unified system with complaint history, evidence, and findings to make consistent decisions.
- Designed for HR and employee relations teams handling internal workplace complaints
Managing Employee Complaints Still Means Spreadsheets and Emails
Without an employee complaint management system, complaints arrive through emails, external tools, and word of mouth.
There is no unified intake, no complaint classification, and no coordination between HR, investigators, and legal.
Evidence ends up in emails threads and shared drives without a link to the disciplinary actions it eventually produces.
When patterns of recurring behavior need to be flagged, they’re often missed as there’s no centralized record to track them.
Anonymous Employee Complaint Software that Connects Intake, Investigation, and Resolution
Capture complaints, conduct investigations, document resolutions, and initiate disciplinary cases from one centralized employee relations system.
Employees can submit concerns anonymously or by name. HR maintains a complete record of every interaction, investigation, and decision.
If a complaint leads to a corrective action, the disciplinary case remains linked to the original complaint for full visibility and audit readiness.
In unionized work environments, complaints, grievances, disciplines, and labor relations records remain connected. This significantly reduces duplicate data entry and preserves a complete history of the case.
One intake point with anonymity
Every complaint enters through the same structured intake, classified by type (harassment, discrimination, misconduct, whistleblower) from the start.
Anonymous options are available for employees to protect themselves.
One coordinated workflow that’s access-controlled
HR and investigators work from the same case with a structured path.
The path is defined as: intake, findings, applied discipline, resolution.
Role-based permissions keep sensitive data visible only to whoever needs it.
One centralized file connected to discipline
Evidence and notes live in one case record instead of scattered email and shared drives.
Legal timelines are enforceable.
Recurring-offender patterns are visible instead of hidden across duplicated tracking.
Manage employee complaints or grievances
The system has a structured, specific automated process to manage employee complaints outside a union environment and grievances under a collective bargaining agreement.
Core Capabilities
A structured complaint process built for HR and employee relations teams.
Native integration with any HCM and HRIS, such as SAP, Workday, Dayforce, Oracle, UKG for complaint management, so the case record stays connected to the HR data you already run on.
Case classification & escalation
Classify each case as harassment, discrimination, whistleblowing, or misconduct at intake.
You can then route it to the right stakeholder automatically as the case develops, replacing informal, inconsistent handling with a structured process.
Anonymous complaint software with two-way messaging
A single intake point that replaces scattered email and third-party tools with a genuine anonymous option.
Two-way messaging so HR can follow up while the employee remains anonymous.
Investigation documentation & audit trail
Intake, investigation, findings, applied discipline, and resolution follow a clearly defined path.
Role-based access means HR, legal, and investigators share visibility on the same case without overexposing sensitive details.
Links to discipline management
A resolved complaint can be linked directly into a discipline case with no manual re-entry.
This prevents duplicate tracking and inconsistent decisions by HR.
Historical case insights & risk trends
Evidence, notes, and past decisions remain in a centralized file.
No more scattered emails and shared drives.
Recurring offenders and complaint-category trends are easily visible (something a fragmented system hides).
Self-service admin portal
Centralized Employee Self-Service Portal enabling employees to initiate requests, report concerns, access knowledge resources, and track case progress from submission to resolution.
Sodales Connects Complaints, Disciplines, and Grievances in One Platform
A workplace complaint doesn’t resolve when an investigation closes. Complaints escalate into disciplines and can become a grievance in unionized environments.
Many employee relations systems only offer limited solutions. They can show the number of harassment cases the previous year, the average resolution time, and common allegations. But they do not proactively help HR identify patterns, predict risk, recommend actions, or connect information between cases.
Sodales platform provides an employee’s discipline history as well as complaint records to provide full context on a situation. This allows HR to make better decisions that protect the organization and employees.
Complaint record connects directly to the downstream discipline case
A closed investigation following a complaint automatically applies a discipline. There is no need for a separate system or entering the same information again.
Discipline history is visible as soon as a new complaint is filed
Investigators and HR can see patterns in employee behavior such as previous disciplinary decisions or types of conduct linked to them.
Grievances inherit the full complaint and discipline record
If a unionized employee files a grievance against a disciplinary outcome, labor relations can open the case with a complete history behind it.
Powerful Data Safeguards
Protect sensitive data with role-based permissions, automated notifications and secure electronic signatures.
Integrate with the systems you already use
Connect to leading HRIS and HCM platforms like SAP SuccessFactors, Workday, Dayforce, Oracle, and UKG.
Go live in weeks with an AI-powered platform built for fast implementation. Hosted on secure SAP data centers to protect your data and keep everything in sync.
Connected Capabilities
FAQs
What is employee complaint management software?
It is a system that integrates with your core HR system to capture, track, investigate, and resolve employee complaints in a centralized platform.
It provides a structured case management process for various complaint types, including harassment, misconduct, discrimination, retaliation, whistleblower reports, and other policy violations.
Each complaint is documented and investigated to ensure a fair and consistent outcome for all involved parties.
Sodales also provides anonymous reporting options and connects complaints to employee history and downstream processes like discipline management to reveal the full context around a situation.
How do employees submit anonymous workplace complaints?
Employees can submit confidential or anonymous workplace complaints through a secure reporting portal.
Anonymous reporting protects employees from unfair treatment from managers or involved parties. They can raise concerns about mistreatment, harassment, or policy violations without disclosing their identity.
What is employee complaint investigation software?
It is a system used to manage, document, and track workplace complaint investigations.
It allows HR and employee relations teams to assign investigators, collect evidence, track findings, and maintain a complete audit trail in a centralized platform.
Unlike standalone investigation tools, this software can connect complaints, investigations, discipline management, and compliance processes into a single employee relations platform.
What's the difference between a complaint, grievance, and workplace investigation?
A complaint is a workplace concern raised by an employee. A grievance is a formal challenge in a unionized environment to an employer action or decision. A workplace investigation is the process used to determine the facts of a case.
The full scope of complaints is broad and includes harassment, discrimination, retaliation, whistleblower reports, supervisor misconduct, peer conflicts, or HR policy violations.
Grievances are associated with labor relations and may allege that an employer violated a collective agreement, workplace policy, or established procedure.
Workplace investigations are triggered by complaints, grievances, or safety incidents and used to gather evidence, check facts, and support a fair outcome.
Sodales manages complaints, investigations, grievances, and discipline cases within a connected platform.
What features should HR look for when evaluating complaint management software?
They should look for software that supports the full complaint management process that begins at intake, includes investigation, and ends at resolution and corrective actions.
Core capabilities include anonymous reporting, case documentation, investigator assignment, audit trails, workflow automation, role-based security, and reporting.
Organizations should also consider integration with their core HR systems to avoid disconnected data and duplicate entries across multiple systems.
Sodales provides a complaint management system that is connected to an employee’s full history to reveal broader context around a workplace situation and related employee relations activities.
What software is used to track discrimination and harassment complaints?
Employee complaint management software documents, tracks, investigates, and monitors common complaint cases like discrimination and harassment.
An advanced complaint system provides a centralized record that compiles allegations, investigations, findings, and outcomes.
Sodales platform ensures employee anonymity and protects organizations from lost records, inconsistent processes, and undocumented complaint handling.
What reporting and analytics should complaint management systems provide?
It should provide reporting and analytics on complaint volume, case types, investigation outcomes, resolution timelines, and recurrding workplace issues.
Sodales provides configurable dashboards and reporting to assist organizations in monitoring employee relations activities and make fair and consistent decisions.
Purpose-built for highly-regulated industries
Make faster, more informed decisions with industry-specific content based on unique industry regulations and expertise. Consistent, standardized processes promote well-being and engagement– and ensure you’re always on the right side of compliance. When you put people at the heart of your business – you can support, protect and empower them in even the most challenging work environment.
